Frequently Asked Questions

What level of Fitness is required to join caters for all levels of fitness, wellness and enthusiasm!

There are no prerequisites for you to join our videos. Take things at your own pace and choose video lengths and routine styles that you feel comfortable with. 

Do I need props and/or equipment to successfully follow the videos? routines are performed with no additional props or equipment. You may however choose to use props to make yourself more comfortable, a mat for the floor work, a towel or cushion for your knees, etc. Choose a video that suits your surroundings/set up and enjoy!

Is safe for me? routines are Physiotherapy approved and have been designed to be safe and accessible for everyone, regardless of age and condition. However, we do encourage you to obtain clearance from your health practitioner/doctor if you have any underlying conditions or are recovering from a recent injury, surgery or health related intervention. If you are uncertain about anything, please reach out to us for further information.

Can I watch videos using Chromecast and AirPlay?

Yes! Both Chromecast and Airplay are compatible with our site.


  • Locate the Chromecast icon in the bottom right corner of the video you want to cast.

  • Click the icon and select the correct Chromecast from the pop-up in your browser.


  • Open the video on your apple device and click the AirPlay icon in the bottom left corner.

How do i reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

I need more help

Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to and one of our team members will be able to assist you further.